Shipping Policy

At Genaveh, we take great care in preparing and packaging our artisanal chocolates to ensure they arrive in excellent condition.

We offer delivery throughout Luxembourg, across Europe and to international destinations.

Shipping Destinations

Genaveh ships to a wide range of destinations worldwide.

International orders are generally shipped via DHL, ensuring reliable and efficient delivery.

Available shipping options and rates depend on the destination and are displayed during checkout.

Delivery Times

Europe – Standard Delivery

Estimated delivery time: 3 to 5 business days after dispatch.

Europe – Express Delivery

Estimated delivery time: 24 to 48 business hours after dispatch, depending on the destination and the service selected.

International Delivery

International shipments are generally handled by DHL. Delivery times vary depending on the destination, local customs procedures and available shipping services.

All delivery times are estimates and exclude weekends and public holidays. Delivery times may also be affected by exceptional circumstances beyond our control.

Order Preparation

Orders are carefully prepared by our team before dispatch.

Preparation times may vary depending on product availability, order quantities and seasonal demand.

Personalised products, large corporate orders and made-to-order creations may require additional preparation time, which will be communicated individually.

Pre-orders and Seasonal Products

Certain seasonal collections, including Advent calendars, may be offered for pre-order.

Pre-order products are dispatched according to the shipping schedule indicated on their respective product pages, rather than standard preparation timelines.

Shipping Costs

Shipping fees are calculated according to the delivery destination and the total value of the order.

Applicable shipping charges are displayed at checkout before payment.

Customs Duties and Taxes

For international orders, applicable taxes and import duties are calculated and displayed at checkout where supported.

Depending on the destination and applicable customs regulations, additional duties, taxes or customs clearance charges may apply.

Any charges not collected at checkout may be payable by the recipient upon delivery.

Delivery Issues

If you experience any issue with your delivery, including a damaged parcel, missing items or an unexpected delay, please contact our team.

We will review your situation and work with you to find an appropriate solution.

 

Click & Collect – In-Store Pickup

Genaveh offers a convenient Click & Collect service, allowing customers to order online and collect their purchases directly from one of our boutiques in Luxembourg.

Orders are generally ready for collection within 48 hours, depending on product availability.

Important: Customers must wait until they receive an email confirming that their order is ready for pickup before visiting the selected boutique.

Customers can choose their preferred pickup location during checkout, subject to availability.

In-store pickup is free of charge.

 

Corporate Orders – Multiple Address Deliveries

Genaveh offers a personalised shipping service for corporate clients wishing to send chocolate gifts to their employees, customers or business partners, in Luxembourg or internationally.

Our team can take care of the entire shipping process, including preparing individual gift packages and arranging deliveries directly to multiple recipients, even in different countries.

Whether you wish to send a few gifts or organise a large-scale corporate gifting campaign, we can coordinate the logistics on your behalf.

This service is particularly suitable for Christmas gifts, client appreciation, employee recognition and corporate events.

Shipping costs, timelines and arrangements are determined individually based on the number of recipients, destinations and specific requirements.

To organise corporate gift deliveries or request a personalised quotation, please contact us at genaveh@genaveh.lu.

 

Contact

Genaveh – La Luxembourgeoise du Chocolat Sàrl

52A rue de Koerich, L-8437 Steinfort, Luxembourg

Email: genaveh@genaveh.lu

Website: www.chocolaterie-genaveh.com