COOKIE POLICY OF LA LUXEMBOURGEOISE DU CHOCOLAT S.à r.l.

This cookie policy explains how La Luxembourgeoise du Chocolat S.à r.l. (“LLDC,” “we,” “our”) uses cookies and similar technologies when you visit our website www.chocolaterie-genaveh.com (the “Site”). This cookie policy should be read in conjunction with our General Terms and Conditions of Sale to understand how we use personal data collected on our Site.

 

1. What is a cookie?

A cookie is a small text file that is downloaded to your device (computer, smartphone, tablet) when you visit a website. Cookies allow a website to recognize the user's device and store certain information about user sessions to improve navigation and site functionality.

 

2. Types of cookies we use

We use several types of cookies on our Site, including:

-Strictly necessary cookies: These cookies are essential for you to navigate the Site and use its features, such as accessing secure areas. Without these cookies, some services cannot be provided.
-Performance/Analytical cookies: These cookies collect information about how visitors use the Site, for example, which pages they visit most often and if they receive error messages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. They are used only to improve the functioning of the Site.
-Functional cookies: These cookies allow the Site to remember the choices you make (such as your username, language, or region) and provide enhanced, more personalized features. They can also be used to provide the services you have requested. The information these cookies collect can be made anonymous and cannot track your browsing activity on other websites.
-Marketing or advertising cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an ad and to help measure the effectiveness of advertising campaigns. They remember that you have visited a website and shared this information with other organizations, such as advertisers. Often, targeting or advertising cookies are linked to site functionalities provided by another organization.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the web pages or individual products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.” Furthermore, when you make or attempt to make a purchase via the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We call this information “Order Information.”

When we speak of “Personal Information” in this Cookie Policy, we refer to both Device Information and Order Information.

 

3. Cookies used and retention period on our Site

Below is a list of the specific cookies we use on our Site:

• _ga: A performance cookie used by Google Analytics to distinguish users. It is retained for 2 years.
• _gid: A performance cookie used by Google Analytics to distinguish users. It is retained for 24 hours.
• _gat: A performance cookie used by Google Analytics to reduce the request rate. It is retained for 1 minute.
• session_id: A necessary cookie used to maintain the user's session state. It is retained for the duration of the session.
• user_preferences: A functional cookie that records the user's preferences on the site. It is retained for 1 year.
• fr: A targeting cookie used by Facebook to provide a range of advertising products, such as real-time bidding from third-party advertisers. It is retained for 3 months.

 

4. Cookie management and consent

Upon your first visit to our Site, a banner informs you of the presence of cookies and invites you to make your choice. You can accept or refuse non-essential cookies.

Cookies collected via our website are managed and stored securely in accordance with applicable regulations, including the General Data Protection Regulation (GDPR). Cookies may be stored either by our website ("first-party cookies") or by third-party websites ("third-party cookies"). First-party cookies are created directly by our website and are often necessary to ensure the security and proper functioning of the site, such as remembering your user preferences or managing your login session.

Third-party cookies, however, are created by third-party services or applications integrated into our site, such as analytics services (e.g., Google Analytics) or social media (e.g., Facebook). These cookies allow third parties to collect data about your browsing behavior and may be used for marketing and advertising purposes.

Cookies are stored on your device for varying periods, depending on their purpose. Session cookies are automatically deleted when you close your browser, while persistent cookies remain on your device until they expire or are deleted. We use appropriate technical and organizational measures to protect stored cookies against unauthorized access, alteration, disclosure, or destruction.

You can manage your cookie preferences at any time, including deleting or disabling cookies via your browser settings. However, disabling certain cookies may affect the functionality of our website and limit your user experience.

Please note that we do not alter our website's data collection and usage practices when we detect a "Do Not Track" signal from your browser.

 

5. How we use your personal information

We use the Order Information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;
- Screen our orders for potential risk or fraud;
- Provide you with information or advertising related to our products or services, in line with the preferences you have shared with us.

We also use the Device Information that we collect to help us detect potential risks and fraud (in particular, your IP address) and, more generally, to improve and optimize our site.

 

6. Sharing Your Personal Information

We share your personal information with third parties to help us use it as described above.

For example, we use Shopify to power our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics, Google Tag Manager, and Google Search Console to help us understand how our customers use the site. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google tracking here: https://tools.google.com/dlpage/gaoptout.

As described above, we use your personal information to provide you with targeted advertisements or marketing communications that may interest you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative's educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

Finally, we may also share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to protect our rights

 

7. How to manage or delete cookies

You can manage or delete cookies by adjusting your browser settings. Most browsers allow you to refuse or accept cookies. The methods for managing cookies differ from one browser to another, so please consult your browser's help menu for more information.

Here is how to disable cookies on some popular browsers:

-Google Chrome: [https://support.google.com/accounts/answer/61416?hl=en](https://support.google.com/accounts/answer/61416?hl=en)
-Mozilla Firefox: [https://support.mozilla.org/en/kb/enable-and-disable-cookies-website-preferences](https://support.mozilla.org/en/kb/enable-and-disable-cookies-website-preferences)
-Microsoft Edge: [https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer](https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer)
-Safari: [https://support.apple.com/en-gb/guide/safari/sfri11471/mac](https://support.apple.com/en-gb/guide/safari/sfri11471/mac)

For European residents, we process your information to fulfill contracts or pursue our legitimate business interests listed above. Your information will be transferred outside Europe, including to Canada and the United States.

In accordance with the General Data Protection Regulation (GDPR), you have several rights related to your personal data that we collect and process through cookies and other tracking technologies on our website. Here is an overview of these rights:

1. Right of Access: You have the right to request a copy of the personal data we hold about you, including data collected through cookies. You can also request information on how your data is used, the purposes of processing, the categories of data concerned, and the recipients or categories of recipients with whom your data has been or will be shared.

2. Right to Rectification: If you believe that the personal data we hold is inaccurate or incomplete, you have the right to request its correction or update, including data collected via cookies.

3. Right to Erasure (“Right to be Forgotten”): You have the right to request the erasure of your personal data when it is no longer needed for the purposes for which it was collected or processed, or if you have withdrawn your consent. However, this right may be limited by legal requirements or contractual obligations.

4. Right to Restriction of Processing: You have the right to request the restriction of the processing of your personal data in certain circumstances, for example, when you contest the accuracy of the data or when you object to processing. When processing is restricted, we can still store your data but will not use it for other purposes without your consent.

5. Right to Data Portability: You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format and have the right to transmit this data to another data controller when technically feasible.

6. Right to Object: You have the right to object at any time, on grounds related to your particular situation, to the processing of your personal data based on our legitimate interest, including profiling. You also have the right to object at any time to the processing of your data for direct marketing purposes.

7. Right to Withdraw Consent: When the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8. Right to Lodge a Complaint: If you believe that we have violated your data protection rights, you have the right to lodge a complaint with a competent supervisory authority, such as the National Commission for Data Protection (CNPD) in Luxembourg.

To exercise your rights, please contact us at the address below. We will handle your request promptly and in accordance with legal requirements. Please note that we may ask you to provide proof of your identity before processing your request to ensure the security of your personal data.

 

8. Changes to the cookie policy

We reserve the right to change this cookie policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this page regularly to stay informed about our use of cookies.

 

9. Contact

As part of our commitment to protecting your personal data, La Luxembourgeoise du Chocolat S.à r.l. has appointed a Data Protection Officer (DPO). The DPO is responsible for ensuring that our company complies with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

If you have any questions or concerns about this cookie policy or the processing of your personal data, you can contact our DPO at the following address:

-DPO Name: Alexandra Kahn
-Email Address: alexandra@genaveh.lu
-Postal Address: La Luxembourgeoise du Chocolat S.à r.l., 52A rue de Koerich, L-8437 Steinfort, Luxembourg.

Last updated: 02/09/2024